Terms & Conditions of Business

Installation Appointments
While we make every effort to keep all appointments booked with our call centre, unfortunately factors out of our control may not always make this possible. We will always endeavour to inform you at the earliest opportunity of where this may be the case. New Channels Technology Ltd will not accept liability for loss of work or earnings if your appointment needs to be re-arranged.


Goods & Services
By booking an appointment with New Channels Technology Ltd, and where the engineer visits your property, you agree to any call out charges or prices quoted during your booking with our sales team. Failure to pay in full once the installation has been completed will result in any goods or services provided being removed, and/or legal court action.
All goods remain the property of New Channels Technology Ltd until paid in full. We reserve the right to remove any goods where this condition has been breached.
Where stated, the Company is New Channels Technology Ltd, and the Customer is any person, company or organisation that places an order with the company for goods and/or services.
By signing the estimate provided, you agree to the advice provided by the company, price and the suitability, location & positioning of any equipment, and the terms of the company as set out below.
By signing the invoice provided, you agree to the advice provided by the company, and the suitability, location & positioning of any equipment fitted, and the terms of the company as set out below. Furthermore, you agree to pay in full upon completion of any works carried out, as agreed with the company.
All goods and services provided by the company are subject to the conditions set out below and will be the basis of the contract between the company and the customer. All goods provided by the company will remain the property of the company until payment has been received in full. The customer gives the company irrevocable access to the property at any time to remove any goods supplied by the company if payment has not been received in full, as set out above. The company will assess each job and estimate for the work considered to provide the best quality of reception signals. A further assessment may be attained on completion of the works and further recommendations made where appropriate.
The company, at its sole discretion, reserves the right to decline any work deemed unsafe. At its sole discretion, the company may invoice the customer for any works carried out. All such invoices are strictly net and unless agreed with the customer, are due for payment with seven days of date of invoice.
Any time quoted for delivery and/or installation is estimated and not guaranteed. The company can not be held responsible for inconvenience due to cancellation/postponement of the appointment.
Any aerial installed in the loft will adversely affect the signal and reception received. Although the company will endeavour to maximise the quality of reception received in these circumstances, it cannot guarantee the results from these installations.
The company cannot guarantee the quality of reception in your area and received by our equipment or installation. Reception is dependent on many factors out of the company’s control. However, the company will ensure the reception received is as good as local factors allow at the time of installation.
Where digital signal received is below the levels recommended by the Codes of Practice, but the customer is satisfied with the installation and reception received, the company cannot be held responsible for the maintenance of these signals or quality under its normal guarantee terms.
The company will not provide guarantee on any equipment provided by the customer and installed by the company. Any further visits from the company due to faulty equipment of the customers after installation may result in a chargeable call, which will be discussed and agreed before the companies visit.
Any equipment replaced or repaired during the period of the guarantee, will remain in guarantee from the date of the original invoice. This guarantee does not cover.
a) Reception quality and conditions changing which are outside the companies control, which may be but not limited to, local buildings being erected, trees, cranes, maintenance of local transmitters, power cuts, lighting strikes/gale winds etc
b) Movement or damage caused by winds in excess of 60mph
c) Interference caused by local radio hams, citizen band radio, radar, electrical appliances or any other transmitting frequencies
d) Any repair, upgrades or alterations carried out by persons other than those employed or instructed to do so by the company
e) Retuning of receiving equipment due to alteration of channel frequencies.
f) Works carried out for the customer against the company’s best recommendations, for example, installation of an aerial not suitable for the reception area.  The company will not be held liable for loss or damage caused by fire, theft, flood, riot, explosions, aircraft of items dropped there from, circumstances deemed as acts of god, lightning or damage beyond the suppliers reasonable control or acts from third parties, criminal or not. Installation faults will be rectified.
You must keep the invoice in the event of a claim and provide to the company upon the visit of one of its installation engineers. There may be a delay if this document is not provided.


Property Damage
It is the customer’s duty to ensure suitable permission from the owner/landlord/agent/organisation, and/or planning permission if necessary is obtained prior to installation work carried out by the company. The company will not be held responsible for any damage to the property (such as fixings, holes etc) if this has not been obtained, and in the event of equipment supplied or installed requiring removing or re-positioning, extra charges will be incurred.
By instructing the company to proceed with any works as agreed, it is thought by the company the customer has sought the necessary permission as set out above.
Where possible, the company will minimise the amount of fixings and holes required for the installation.  It is the customer’s duty to ensure a clear working area prior to installation. The company will not be held responsible for damage to property (such as audio/visual equipment, games consoles etc) if this has not been adhered to.  In the unlikely event of property damage potentially caused by us, the customer must notify the company within seven days of the invoice, in writing to the company’s Head Office.
Reasonable opportunity must be provided by the customer to the company to inspect the alleged property damage. The company will not be held for any liability for such damage unless this condition has been met.


Complaints
In the unlikely event of a complaint made against the company, the customer must put their complaint in writing to the Head Office at their earliest opportunity. Upon receipt of this complaint, the company will endeavour to resolve the matter as soon as possible.